Privacy Policy

1. Introduction

ZEALLSPORT ("we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.zeallsport.com or interact with our business.

As a global commercial gym equipment manufacturer based in Nantong, China, we serve customers in over 60 countries and are committed to complying with international data protection standards including GDPR, CCPA, and PIPL.

2. Information We Collect

2.1 Information You Provide

• Contact information: Name, email address, phone number, company name, and shipping/billing address when you submit inquiry forms or request quotes.
• Business information: Company details, tax ID, business license, and other documentation required for B2B transactions and OEM/ODM partnerships.
• Order information: Product specifications, custom design requirements, order history, and payment details (processed securely through our payment partners).
• Communication records: Emails, chat logs, and other communications with our sales and support teams.

2.2 Information Automatically Collected

• Device information: IP address, browser type, operating system, device identifiers, and mobile network information.
• Usage data: Pages visited, time spent on site, click patterns, search queries, and referral URLs.
• Cookies and similar technologies: We use cookies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie preferences through your browser settings.

3. How We Use Your Information

• Processing inquiries and orders: Responding to your product inquiries, providing quotes, processing orders, and managing OEM/ODM projects.
• Customer service: Providing after-sales support, warranty services, technical assistance, and handling complaints.
• Business communications: Sending order updates, shipping notifications, product announcements, and marketing materials (you can opt out at any time).
• Website improvement: Analyzing usage patterns to improve our website, products, and services.
• Security and fraud prevention: Protecting against unauthorized access, fraud, and other security risks.
• Legal compliance: Complying with applicable laws, regulations, and legal requests.

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service providers: With trusted third parties who assist us in operating our business, including shipping companies, payment processors, logistics providers, and IT service providers. These partners are contractually required to protect your information.
• Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
• Legal requirements: When required by law, court order, or government regulation, or to protect our rights, property, or safety.
• With your consent: When you have explicitly authorized the sharing of your information for a specific purpose.

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for all data transmitted through our website
• Secure server infrastructure with regular security audits
• Access controls limiting employee access to personal data
• Regular employee training on data protection and privacy
• Secure data storage with encryption for sensitive information

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to maintaining the highest standards of data protection.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

• Business records: 7 years (for accounting, tax, and legal compliance)
• Customer communications: 3 years from last interaction
• Website analytics: 26 months (anonymized after 14 months)
• Marketing consent: Until you opt out or request deletion

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to access: Request a copy of the personal information we hold about you.
• Right to rectification: Request correction of inaccurate or incomplete information.
• Right to erasure: Request deletion of your personal information, subject to legal retention requirements.
• Right to restrict processing: Request limitation of how we process your information.
• Right to data portability: Request transfer of your data to another organization.
• Right to object: Object to processing of your information for marketing purposes.
• Right to withdraw consent: Withdraw previously given consent at any time.

To exercise any of these rights, please contact us using the information provided below. We will respond to valid requests within 30 days.

8. Cookies Policy

Our website uses cookies and similar technologies to enhance your browsing experience. We use the following types of cookies:

• Essential cookies: Required for basic website functionality and security.
• Analytics cookies: Help us understand how visitors interact with our website (Google Analytics).
• Functional cookies: Remember your preferences and settings for a personalized experience.
• Marketing cookies: Used to deliver relevant advertisements and track campaign performance.

You can control and manage cookies through your browser settings. Please note that disabling essential cookies may affect website functionality.

9. Children's Privacy

Our website is intended for business professionals and is not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately and we will take steps to delete it.

10. International Data Transfers

As a global company, your information may be transferred to and processed in countries other than your own, including China. We ensure appropriate safeguards are in place for international data transfers, including standard contractual clauses and data processing agreements with our partners.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting a notice on our website or contacting you directly. The "Last updated" date at the top of this page indicates when the policy was last revised.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: